Ticketmaster
T-Shirt Bought With Concert Tickets Never Arrived, No Refund

On 26 April I purchased tickets to a Rush Time Machine concert through Ticketmaster, and also the additional T-shirt that was on offer for an extra $35.

On 28 April, I was emailed instructions for redeeming the T-shirt purchase by a company called Music Today. I followed the instructions and received an order confirmation the same day.

Exactly one month later, on 28 May, I received an email that my T-shirt had been shipped via FedEx, together with a tracking number. The T-shirt never arrived. As of now, it is still listed on the tracking record as "At US Postal facility, Guilford CT." However, I contacted this post office, and a very helpful lady spent a lot of time trying to track the package, but to no avail. I also contacted FedEx, but they were not helpful at all and just referred me to the sender (Music Today) for a replacement to be shipped.

So I contacted Music Today (in mid-June), who agreed that the package had been lost. However, I was told that they were out of stock but would send a replacement when available and notify me by email.

After approximately one more month (mid-July), I had heard nothing further, so I rang Music Today again. I was told the exact same thing: no shirts in stock, they had my details, and they would forward one when available.

Again, I heard nothing further, and I rang Music Today back in early August. Same story. I said that I no longer wished to wait for the shirt and requested a refund. Music Today refused, stating that I had paid for the shirt via Ticketmaster and that only Ticketmaster could issue a refund.

So I rang Ticketmaster the same day, explained the situation, and requested a refund. They refused, stating that as far as they were concerned it was a problem for Music Today to deal with. They did, however, put me through to a more senior customer service person, who promised to look into it and get back to me within 24 hours. I have never heard back from her.

I think that either Music Today and/or Ticketmaster should accept responsibility for this and refund my money. I am also upset at the large expenditure of my time that has been involved in attempting to deal with this issue. I have made at least 10 separate phone calls over this, each involving delays while I was placed in various queues, transferred to other representatives, hung up on, and so forth.

Company: Ticketmaster
Country: USA
Phone: 8006538000
Site: ticketmaster.com

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