XM Radio
Stranger Added To Account And $100 Deactivation Fee Not Refunded
- 05-20-2009
- 23
XM radio activated a new customer (complete stranger) on my account which I've had since 2005. My billing is automatic to my credit card and when I noticed the increase I called.
It took several attempts to have them remove the incorrect radio... Even though they had acknowledged that it was a different person in another state. After charging me for this persons radio for 4 months, they removed the incorrect radio.
They charged me a $100 deactivation fee. I have been trying to get this refunded since February it's now mid May and although I have been promised the refund and have several confirmation #'s they have yet to refund my money from their mistake.
I would seriously consider not doing automatic payments, because if they make a mistake... You will pay for it and there customer service is the worst I have ever seen.
Company: XM Radio
Country: USA
Phone: 8009672346
Site: xmradio.com