XM Satellite Radio
Account Reactivated And Charged Months After Cancellation

I cancelled my XM Radio account in February 2009 to move to another city. I was told that the cancellation was complete and was done, so I thought. I am now in my new city and when I checked my checking account June 5, I was shocked to find that XM Radio had charged my bank card a total of $38.85 for XM Radio service.

I immediately called the 800 number and asked why I was charged for a cancelled service. After I spoke with the first rep, I was transferred to another rep who asked all the same questions the first rep asked and then I told her that I had cancelled my service in February. The rep then said to me that a request for cancellation was received in February, but on June 2nd, the service was activated and charged. She had no reason for it or did not apologize for it. She then said that it will take 3 to 4 business days to return my money that was taken in 1 day for nothing. Then had the nerve to ask if I had received the radio for service that I didn't order. I was so mad that I just asked for my charge to be charged back today and then hung up.

I had problems cancelling the original service and now I know why.

Company: XM Satellite Radio
Country: USA
State: Michigan
City: Detroit
Phone: 8009672346
Site: xmradio.com

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