DirecTV
Likes Service but Dislikes Overseas Customer Service Reps

I actually really like my DirecTV service. I have had few problems, and if there are any, they can readily be fixed. What I do have a problem with is their customer service reps, who are clearly in Calcutta or something.

I'm not some xenophobe. I love foreigners at my cocktail parties, but not when I'm trying to explain a problem or issue in customer service. They respond like robots, as they are trained to, repeating in monotone "yes, ma'am" and "no, ma'am." It's infuriating on a human level but also on a socio-economic level. This country is in dire financial straits, and DirecTV hires foreign workers for cheap labor, which I find inhuman. I'm sickened by this. I am going to be shopping for a new satellite/cable provider.

Company: DirecTV
Country: USA

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