Ultrastar Entertainment
Membership charges

If you have paid to become a member of Jonas Brothers Fan club, you have just wasted your money. I paid for membership and went to the fan club this morning 3/25, shortly before 10:00am my local time, in order to buy presale tickets for an upcoming show. When I got there, it took over 30 minutes to log in as a member, then I went to retrieve my code to buy the tickets with and it told me that I had exceeded the amount of codes. It instructed me to go to my ticket area in my account and when I tried to do that (50 minutes into the deal) the system crashed. I was unable to access my account. 2 hours later, I am still unable to access my account.

I decided to go to ticketmaster to buy the tickets, once I was on their web sitre, I had the chance to buy presale tickets only if I purchased the fan club membership a second time. I did that and got my tickets. Now I am a memeber twice.

When I contacted Ultrastar Entertainment to address my problem and request a refund for my initial memberhsip, Dave, a customer service rep, sent me an email apologized for my difficulty, gave me my code and told me to buy my tickets. I already have my tickets. I want a refund for my 1st membership! They will not acknowledge my request (Incident: 080325-001258).

Company: Ultrastar Entertainment
Country: USA
Site: jonasbrothersfanclub.com

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