Blockbuster Online
Ignore my e-mails THEN change the rules. Madison Wisconsin

So,

Here I am complaining about Blockbuster. Thought I would have learned the last time but apparently not.

Up until a few days ago Blockbusters Account Updates said that if you downgraded your account it would not take place until the next billing period. However, they said "if you increased the amount of DVD's" you recieved they would be "send more DVD's from your queue immediatly".

They were even so bold as to say immediately. I changed my account mid month, to a plan that was ONE DOLLAR more per month but changed from one DVD to 3 DVDs at a time. When I wasn't getting more sent from my queue I e-mailed them.

They sent me this e-mail that said it wouldn't apply until next month. Even though I copied and pasted their own statements.

I then sent ANOTHER e-mail asking why my question was not answered. I stated that I knew they were refusing the acknowledge my question. I also knew that they stated it on their website, and that my question was not "when will it be in effect" but "why isn't it already in effect like you promised."

This is blatant false advertising. I hope the government sues them over this honest, I would be willing to provide ALL my e-mails back and forth from Blockbuster if anyone wanted to pursue this.

I was ignored for calling them out on lieing. I go and check again after I get sent an e-mail saying they were raising the price automatically again (at least, thank god, this time I got an e-mail) and what do you know? It NO LONGER says that on their account page.

So, obviously my threats to call the BB were heard, and they knew damn right that they were cheating people.

I hope they go out of business, and I hope they lose suit against NetFlix. They are liars, cheats and thieves.

Company: Blockbuster Online
Country: USA
Site: www.blockbuster.com

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