Blockbuster
Online Blockbuster Online Cancels Account and Will Not Refund Gainesville

I received an email on 8/17 stating the Blcokbuster's Total Access was raising their price from 17.99 per month to 24.99 per month effective 8/31. My billing date was the 4th of every month and I last paid on 8/4 making my account current until 9/4. The email said my account would be marked as Inactive until I chose a new plan. I decided not to choose a new plan. I don't think that raising your prices by 39% with two weeks notice is good business practice so I chose not to do business with them in the future.

However, they immediately canceled my account. All movies were returned to them by 8/26 and they refuse to ship anymore to me even though my account is current until 9/4. Emails to their enept customer service reps result in canned replies about service agreements and no refunds and now they just ignore me. I've been a Blockbuster customer for about twenty years. Well, you know what Blockbuster? You can go screw yourselves! I just tore up my Blockbuster card. I will cost you a lot more than the 19.00 or so that you ripped off from me! I'll also be first in line for any class action lawsuits that I'm sure will follow because of your deceptive if not illegal actions.

Company: Blockbuster
Country: USA
Site: blockbuster.com

  <     >