BlockBuster Online
Questionable Billing Practices Ripoff

Blockbuster Online seems like a crooked operation. I signed up with Blockbuster online on 11/25/06 and cancelled on 11/29/06, well within the two week trial period (the movies did not arrive when they said they would). My status was changed to "inactive" because I still had a movie out (shipped by Blockbuster on 12/5/06). However, it was returned on 12/07/06 and listed by Blockbuster as recieved on 12/14/06. Although I was listed as inactive and 0 movies in my que, they still allegedly shipped three movies on 12/01/06.

This is scandalous because: 1) I cancelled my subscription and recieved notification that 0 movies are now in my que 2) Never received the movies blockbuster allegedly shipped on 12/01/06 3) you are only supposed to receive three movies at a time and I aready had one out, which made a total of four 4) The three movies I never received mysteriously were listed as recieved by Blockbuster on 01/11/07, around the same time their billing cycle for me occurred.

Their Q&A
(Question) Will I be charged after canceling my account?
(Answer) Your online rental plan is pre-paid. So, each month of service is paid in advance. The only way you will be charged after you cancel is if you do not return the movies you have checked out. All movies must be returned with 10 days after your account becomes inactive.

I was charged twice on 01/11/07.in the description area are the two movies, 21.19 for each. So, if prove that I cancelled on time they can try to claim that I had these movies for two months.

Their phone number was given to me by my credit card company but customer service is not open on weekends (figures). If they do not correct this situation in a timely manner, my next step will be the Federal Trade Commission.

Company: BlockBuster Online
Country: USA
Phone: 8666922789
Site: blockbuster.com

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