Pleasure Palace
Ripoff mistreatment of customers including yelling name calling

My fiance and i had rented movies from this place of business just as we had before. The movies got late we recieved no call to remind us that they were late or any of that. We realized they were late and returned them my fiance had to run so she told the clerk that she would come in and pay the overdue charge. The following day we recieved a phone call from the manager that had a very rude tone and dimeanor that the charge was $84 dollars and if we didn't not contact her by 5:00 she would contact my fiance's employer. The charge was no surprise and we had problem paying it. It was her tone on the phone message that upset us.

When we went in my fiance told her that she felt her message was unprofessional at which the manager said glad you feel that way. She rudely told us our account was closed (which we wanted to do given her attitude on the phone) and we were not welcome back in the place of business. She continued to call my fiance a b*ch and several derogatory names and swore uncontinuously at us. We left the store not problem. However we feel this is no way to treat well paying customers and feel she does not deserve to be in a position where she feels superior to others. We also feel as if drugs may have been present in the place of business and may have in use by the manager to trigger this reaction and attitude towards us

Company: Pleasure Palace
Country: USA
State: North Dakota
City: Minot
Address: 2029 North Broadway
Phone: 7018379613

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