Choice Home Warranty
Deceptive business/broke property service contract

Upon having annual maintenance on my HVAC program, it had been unearthed that the evaporator coil was freezing. They suggested I contact my house warranty organization, because it was probably a trickle or reduced freon, and also to not operate the AC till it had been looked over to avoid further harm. It had been more than 90 degrees outside at the moment. I go through my house support contract to ensure which was a protected cost and instantly named Option Home Guarantee to truly have a support technician sent. It required over 8 telephone calls and 36 hours to ultimately encourage them to send a specialist, who had been within significantly less than one hour. He unearthed that I required a brand new evaporator coil and refrigerant, equally that have been protected under my guarantee, and discovered the issue to become deterioration, not really a insufficient preservation on my component. I bought my house this past year and also the examination confirmed the HVAC program was in excellent working order. I named Option more than 10 occasions between your next twenty four hours for that standing of these granting my state since I have was just starting to suffer with heat exhaustion. I had been necessary to publish evidence of preservation, and so I instantly sent the itemized bill displaying over $600 of maintenance that I'd finished on Friday. Our claim was refused, they mentioned it had been a "pre existing situation", which since I have was not able to provide maintenance documents in the prior homeowners, these were not accountable for the $2350 state. I had been formerly with AHS but changed to Option for that discounted and guarantee of exemplary customer support. I ought to did my study and unearthed that Option had more than 650 Statements using the Better Business Institution during the last three years!!! I'm ashamed with this specific company, and wish others study from my error and do not toss their cash away with this deceptive laugh of the guarantee company.

Company: Choice Home Warranty
Country: USA
State: Texas
City: Houston

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