Quicken Loans
Customer Service Doubletalk

Caveat emptor

I refinanced my mortgage with Accelerate significantly less than this past year (Summer 2012) and I’ve had some concerns by what I had been informed subsequently when compared with what I’m being informed today. Additionally I’m obtaining unclear info from their store – in one day-to the following.

I began with my coming mortgage specialist and called titles when it comes to what I'd been informed and by whom. It rapidly got knocked to Client Relationships. Our concerns and scenario were also complicated for that first-person I talked to so that they nicely knocked it to some Mature Client Relationships individual from the title of Stacy McGrath. She explained the mortgage was so aged (6 months) that Accelerate couldn’t study the problem. After which proceeded to keep in touch with me like I had been a kid, a little pet, or an idiot. She was a software reading semi-borderline antisocial character who wouldn’t interact me on the problems. Stacy McGrath did more damage than great.

I went ballistic and was knocked towards the “Executive Office” and designated to some man from the title of Rob Szerdi. He was towed the organization point – and between him and another Mortgage Bank who got captured in the centre of the - I’ve been provided disturbing and bare-faced unclear info (written down).

I directed this out to Rob Szerdi, requested some sharp inquiries and requested to become place in contact having a supervisor or perhaps a representative. (I believe I pissed him down after I told him I needed to talk to a grownup.) I acquired a contact back in the man apologizing for “confusing and frustrating” me but informing me he wouldn’t advance this. He’s declining.

He explained that I'd previously attained the “Executive Office” – he had obviously described Accelerates placement and my choices – which was virtually the finish of it.

I don’t think so. I’m likely to contact the California Panel of Companies (The regulator in my own condition) and also the Michigan Lawyer General’s workplace.

But I still wish to keep in touch with a grownup at Speed. If anybody knows who the top of Customer Relationships is - or who's responsible for the “Executive Office” - or where I will discover a worker telephone listing (or net graph) – please email me a dklimt (at) yahoo.com

Company: Quicken Loans
Country: USA
State: Michigan

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