Nationstar Mortgage
Failure to apply payment to principal

We settled an additional $1000, along with our planned cost, but just an additional $334 was really utilized towards primary. We've named and requested for a reason and were informed that "they believed we were creating a cost towards the following month", although we published the additional quantity within the area specified for "additional primary." The client support individual guaranteed us that they can look after it the following business-day. Nearly per month has approved because we created that phone but nothing has transformed in how our prior cost was utilized. Nowadays, we sent another seek advice from $1000 additional to become used towards primary. We actually outlined (we were informed by customer support that which makes it clear may help) that point. Can somebody help? Does anybody understand what to complete within this scenario?

Company: Nationstar Mortgage
Country: USA

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