Floors2go
Poor attitude towards returns

While lately buying some laminate floor and components at Floors2Go, I had been educated from the salesman in the shop that any unused item might be delivered to get a reimbursement offered a bill is proven and also the products are delivered within 28days.

It later transpired that used to do not really need the floor (whilst the floorboards within the space I'd bought the floor for were in definitely better situation than anticipated) and so I delivered towards the shop to come back the products (7 days after day of purchase).in the shop, I had been educated from the team they couldn't authorise the reimbursement whilst the purchase whole was over a specific amount, which I ought to enter contact using the HQ to truly have the reimbursement sanctioned. This I really could comprehend and take, and that I truly don't have any grievances with how I had been handled from the team in the shop.

Upon calling the top office the next evening, I'd the enjoyment to be placed on store and moved around numerous various team (obviously without any conversation having occurred between your individual moving my phone and also the next person selecting it-up).

I was ultimately handed down towards the region supervisor for that shop I bought the things from, and he generously advised me the organization really doesn't provide discounts at-all - but I really could trade the flooring for many other floor...

Although I enjoy the merchants aren't legally required to supply a reimbursement for products until defective or never as marketed/specified, I'd claim that Floors2Go must ensure it is abundantly obvious towards the client in the point-of purchase, in the place of stating that abandoned item could be delivered and returned.

Moreover, having performed lots of DIY function in the last couple of years and bought lots of items from numerous DIY retailers, this is actually the very first time I've ever endured a problem with returning unused item; the kind of Home-Base and T&Q will always be completely pleased to provide discounts - as-is the situation with just about all dependable retailers.

About The foundation of my encounter with Floors2Go I'll not suggesting any buddies / household / acquaintances to buy their floor there, sadly.

Company: Floors2go
Country: USA

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