Sears home services
Kenmore Fridge Not Fixed After Two Technician Visits

Sears Home Services were quick in selling us their repair insurance. Then, quickly sent a technician, and of course he had to order parts. The parts came, called technician, as soon as he finished and left, the same error message came. Another technician came, another day lost, he ordered new parts, we waited until the parts arrived, called made a new appointment for the technician to come and repair. The apptmt. Period was from 1 to 5 pm today. Waited until 7:30, could not make to a dinner with friends, was hungry, frustrated... Nothing solved and probably will need a new fridge and their customers service agents tell us that their technicians are expert in many different brands, and I am sure now that because of the many different brands they have no idea what is wrong with my fridge. Just to think about the wasted food, time, energy!!! Please read all the reviews and do not let these people to frustrate you!!!

Company: Sears home services
Country: USA

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