Remax
No Customer Service Skills

I am writing to inform you of my recent contact with the Remax Bahrain office to query private property rental and the subsequent disrespectful manner in which I was handled. This resulted in him calling me on the phone, shouting at me and then putting down the phone on me, which from my experience with the Remax group in South Africa and The Netherlands is not consistent with the companies commitment to quality assurance and customer service.

On 18 January in the morning, I called the Remax Bahrain office to query property rental. My call was returned on 19 January and we agreed to meet at 12:00 on 20 January to view some properties (he was unable to meet me at 13:00 as he had to collect his children). During this time another agent had promptly returned my call organized to view some properties, resulting in my finding a property to rent. I called Mr Abdul Qader Shaqroon on 20 January at 10:30 to cancel our appointment, unfortunately he couldn’t take my call and I left a message with the receptionist to cancel our appointment. I then received a call from him at 13:00 with him berating me for wasting his time, resulting in him putting down the phone on me.

I found his attitude to be disrespectful and rude, leaving me to believe that Remax Bahrain has no understanding of customer service. As previously mentioned, I have used Remax’s services in South Africa and The Netherlands, finding them to be extremely prompt in returning my calls and assisting me with my property queries.

This is to inform you of the rude behavior of Mr Abdul Qader Shaqroon. I am certain that his behavior is not consistent with Remax’s ideals and I trust that this incident will not repeat itself again.

Company: Remax
Country: USA

  <     >