"I'll never buy Sear's" from Missouri
Lousy Sear's Repair on Mowers

Four years ago we purchased a Sear's brand riding lawn mower (54" deck). It has been a nightmare ever since!

To begin with the clutch didn't work and the deck was not able to be raised and lowered. It was brand new! So we had to order parts and wait to have it fixed. Since then it's only gotten worse.

Our latest fiasco is yet another deck problem. The deck bracket is soldered on, not bolted. Therefore you can't just go to the store and buy the bolts to reattach the deck. Oh noooooooooo... You wait, and wait, and wait, to get service. We had to wait two weeks after calling in for the repair (this is normal), then almost another two weeks to receive the part (this is normal), and then another week (this is not normal, it's usually TWO weeks' wait) for the service technician to be scheduled. Then guess what. Yep... They called today and cancelled. A technician is ill.

We paid over $900 for an extension on the warranty. Can you believe that? $900!!! After paying $900 it still takes SIX WEEKS to get the thing repaired. I'm not even addressing the problem here of how often it breaks, because we have repair technicians out here approximately every month that the mower is in use, so there's just too much history to write down.

This has been our rainy season in Missouri, as you probably have heard. Rainy season, grass and weeds as tall as I am, and we can't mow our front and back yards to keep the snakes away because we thought we would be loyal to Sear's (why... WHY?) and buy from the local little store. Never again! I've been looking at large refrigerators from Sear's but will not buy. I'll go to Lowe's.

Company: "I'll never buy Sear's" from Missouri
Country: USA

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