UPS Freight
Houston Freight Office Never Called to Schedule Two Deliveries

Being disabled, I've furnished my entire house with merchandise I've bought online. It's not an exaggeration to say that I've bought at least 5,000 items (all my furniture and appliances, a 46' flat-screen TV, a 52" flat-screen TV, computers, etc) through the internet. So I've had a LOT of experience with shipping large items by freight and have never had a problem that couldn't be easily resolved... Until I had to deal with the UPS Freight office in Houston TX.

On two separate occasions, online sellers shipped via UPS Freight. Both times I had the same problem: no one at the Houston office ever called me to schedule delivery. One time the girl said she had called me and that I agreed to a certain day/time. That never happened and the poor deliveryman showed up when I wasn't here. Both times I had to go through he! To call the UPS Freight office myself and schedule the delivery. I was told, by a former worker there, that the office personnel are overworked so they often lie and just say they contacted people to schedule deliveries. Is that any way to run an organization?

Now, whenever I order large merchandise, I ensure that it will not be shipped via UPS Freight.

Company: UPS Freight
Country: USA

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