Sears Home improvement
Bathroom Remodel Never Started, Deposit Withheld After Cancellation

Signed a contract with Sears Home Improvement to remodel bathroom, when the work was not started and no one could give us a start date, we cancelled, this was 2 months ago.

They still have not refunded our money claiming it is their "sole discretion" to keep it, filed a complaint with BBB and the Sears representative lied to them stating the case was closed that they were in contact with me, when they were not.

Now filed a Consumer Affairs Complaint, as this is absolutely absurd.

Next will be a lawyer, never sign a contract with Sears home improvements, don't even let a salesperson come to your home!!!

Company: Sears Home improvement
Country: USA

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