ATT Wireless
Long-time customer ignored, planning to switch to T-Mobile

I have been with them for going on 9 years and I am waiting for T-Mobile to get some new smart phones to change to them... Att used to be good and the had great customer service but since the Cingular merger it seems the had adopted the Cingular customer service plan. Where you long time clients are not important they want that new business so they can trap them into a 2 yr contract... Just look at the phone offers I am a Premier client and a new client gets better phone prices the we do... I at this point am waiting for some of the new phones and as soon as I see one I like I am out... And the phone service has gotten so bad the past few months it takes 4 tries to get a call out... I can't wait to leave...

Company: ATT Wireless
Country: USA

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