Sprint-Nextel
Sprint lied about contract

Sprint told me that my wireless connection devise needed to be upgraded and sent me a new devise. I asked them if my contract (already over 2 years old) would remain the same and they answered me in writing that it would. I then got a bill saying the "Sprint had changed my service plan" and was billed for an overage of more than $300.00. I was informed that the plan I had was no longer being offered. Since my plan was extended with the new devise, and I had made it very clear (in writing) that I would not accept a different plan, I don't feel that I should be held to the contract. I have been trying to get this straight but they only want to talk to me on the phone. I will not talk on the phone, I want an answer in writing. Either keep my old plan or cancel the plan at no charge. I have written them several letters and sent copies of the letters from them. Still no answer. They e-mailed me that their answer to me via e-mail had a mistake in the address and was returned.

Company: Sprint-Nextel
Country: USA

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