AT&T Wireless
Phone does not work in office and $350 termination fee demanded

I have extremely limited usage of my AT&T wireless phone in my office located a few blocks away from the nation's White House. Others in my office with different service providers than AT&T have no problem using their cell phones. I took the battery out and put it back in as suggested by AT&T and purchased an upgraded phone again as AT&T's suggestion. Finally having had enough, I decided to terminate my contract and go to another service provider whose phones work in this building. I am by the way on the sixth floor of a seven story building within 4 feet from a window facing the outside of the building, so it is not exactly underground or an enclosed area where the cell phones may not work well. After all other people's phones are working!
AT&T is now telling me that I have to pay $350 early termination penalty to leave them (my husband and I both have AT&T contract as family plan). When AT&T dumped us to Singular some years ago, we ended up buying new phones, because the AT&T phones became unusable. AT&T picked us up again and we ended up buying telephones again because the phones we used with Singular service became unusable. Now AT&T is telling me that I may yet want to buy another set of phones (although they are also saying that they will not guarantee that what I buy next will work any better) and try that or pay the $350.00 to terminate my contract. I do not recall anywhere a document that I signed which said that my telephone may not work in Washington, DC or that it may not work within buildings, which is what AT&T is telling me now to force me to buy either more phones or pay a penalty. I offered AT&Ts customer service to call me on my cell phone or have me call them to demonstrate how hard to impossible it is to conduct a conversation, they did not want to take me up on my offer. I asked them to waive the termination penalty, they would not. I am now asking again that they waive the early termination penalty. I already spent more than enough on AT&T to have a working phone. AT&T is not holding up their end of the bargain, I should not be penalized for wanting to go elsewhere to get a working wireless phone service.

Company: AT&T Wireless
Country: USA

  <     >