AT&T Wireless
Cell phone added, bundle broken, service suspended, 90 minute call
- 12-15-2008
- 9
In May '08 I added a third cell phone to my family's bundled services, which also included my home phone, internet access, and satellite TV. When we made this change, AT&T somehow UNbundled our cell phones and disrupted auto-pay for our cellphones. SO, AT&T suspended my cell phone service while I was on a trip. And when I called to reconnect and rebundle the services, I was kept on the phone for 90 minutes with AT&T. They transferred me five times and finally disconnected me before solving my problem. They don't have a LIVE customer service person online to help, of course. That would be too easy. I called back and was told I would face unusual hold times. Argh!
Company: AT&T Wireless
Country: USA