T-Mobile
Unauthorized Bank Account Draft Taken Before Mortgage Payment

I was most distressed to learn that T-mobile had gone into my account and taken money out that was in my account to pay my mortgage. I called this place and spoke with a man named John who informed me that the draft was authorized and I informed this person that no one who had authorization gave them permission. This man went on to say that my wife gave them permission and when I informed this man that my wife did not make this authorization he informed me that someone did. My wife and I would never give them authorization on a non pay week simply because only the mortgage comes out on those weeks and nothing comes before the mortgage except God.

I asked to speak with a supervisor and was informed that none was available, I asked for the Corporate Headquarters telephone # and was informed that he didn't know it. I don't understand how businesses can treat us so unfairly, when I was a kid growing up businesses did everything to keep their customers. Now it seems they only want to get over on you.

Company: T-Mobile
Country: USA

  <     >