Metro pcs
2166025

Mobile Phones

The ticket subject i put is the ticket number i got from metro customer service agent.
The issue we have (me and my family) we are using three lines.

We have a problem with the billing system they are handling.
We pay the bill via our bank website on 10/27. After a week 11/2 service disconnected because of "unpaid bill" i checked with my bank and they told me the check is clear it is already paid. I talk to the Metropcs manager in the store explain to him. He said this is the problem they are having all over the nation and he said no one knows what is going on and they are try to figure out. He advised me to pay now and he will figure out the solution and will give me a call.

I paid and left. After 3 weeks i went back and ask him what is going on. He said, he forgot it.
What is going on?


Company: Metro pcs
Country: USA
  <     >  

RELATED COMPLAINTS

Metro pcs
Poor service - MetroPCS-$50SmartPhone

Metro PCS Bill Matrix
Metropcs

MetroPCS
Phone Shut Off After Payment and Unable to Restore Service Without Password

Metro Pcs
They stole my money!

Metro pcs
Disgusted!

MetroPCS
Online Bill Payment Disabled for Over 24 Hours

MetroPCS
Extra 5 Dollar Fee Charged After Promised Refund Never Removed

MetroPCS
Payment Deducted From Bank but Not Recorded on Phone Account

Metro Pcs
I purchased ringback tones, they worked 4 about one month

Metro PCS
Online payment not acknowledged-cell phone turned off