MetroPCS
Phone Shut Off After Payment and Unable to Restore Service Without Password

Hi my problem with MetroPCS is my phone had gotten turned off Nov 20th so instead of paying it then i waited tell Dec 3 which is when i get paid, I am disabled and get paid only once a month and on limited income. I talked to the girl in the store in Atascadero CA. Her name is Bernice she said if the phone is off for one week then they would go by the next date i paid it, that was on dec 3rd, dec 20th they shut off my phone after i paid it. So I went into the store and asked them to please turn it back on, Bernice said she needed the confirmation number, so I went home to call with the number, then she asked for a high security password which i know nothing about, I was added to a girl named Olivia Mendoza as another line, a couple weeks later she quit. I asked if she be taken off and me being the only person on the bill they said no problem they would. Well they never did so pretty much I'm screwed and they weren't going to turn it back on because I didn't know the password the girl had, contacted her and she gave me two numbers they said werent right. Noone from metro out of the 4 people i spoke with were not at all trying to help me with this matter, so im out a phone im sick because they have stressed me out and i cant even get my money back for two weeks of no service, i have never in my life dealt with the rudest people from a company as i have metro, I will not ever use them again, I had service with them for a year and this is how they treated me. I would like my money back and they straight up are ripping mr off.

Company: MetroPCS
Country: USA
State: California
City: Atascadero
Address: 8300 El Camino Real
Phone: 8054649859
Site: metropcs.com

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