Sprint
Ripped off by Sprint - The deceptively-named "Total Protection."

Count me as another one ripped off by Sprint.

The wife, mother-in-law and I all got new phones at Sprint July. The salesliar sold me on some total protection BS, $7/month covers EVERYTHING he assured me. Since I worked outdoors a lot in sports media, seemed like a good idea.

Fast-forward to Feb. The screen on my HTC EVO 3D is not working, so I bring it in to Sprint. First I'm told that I don't take it to Sprint but some third-party outfit. Uh, okay. And only then for the FIRST TIME do they tell me I have to pay a $100 deductible?

What?

Your guy told me my $7/month covers EVERYTHING - I've been paying for this service almost TWO YEARS and now you tell me I have to pay another $100 to actually USE it?

$7/month x 20 months = $140 $100 surprise deductible = $240 they ripped me off for a REFURBISHED phone I could have got on eBay for half that.

Of course, when you tell the drones in the store it's, "Uh, nothing I can do."

Well I can - I am counting the days to be done with this scam. Their reputation for horrible service is well-earned. Buyer beware - I will never deal with this company again.

Company: Sprint
Country: USA

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