Sears
Refrigerator Order Cancelled, Refund Missing and Account Charged Three Times

I placed an
order for a refrigerator on 11/7 on Sears.com. On
11/11 I received an email stating that the order was canceled due to
improper processing (by Sears, not myself), however the $1738.37 for
the fridge was already taken from my bank account (payment made via
PayPal). I have yet to receive a refund for that canceled order. I
placed a new order via Kmart.com on 11/14 and it
appears that order went through but then Sunday morning I noticed a
second charge on my bank account for the same amount as the Kmart
order ($1662.33) but this charge was under the Sears name. Basically
I have been charged for 3 refrigerators, my account is overdrawn by
over $1,000 and I'm still waiting for refund (s). I have called,
emailed, and chatted with Sears, Kmart, my bank, and PayPal and every
company seems to be blaming the other. I am so beyond aggravated.
And of course Thanksgiving is on Thursday, we are going out of town
and have NO money in our account. Please help. I don't think I will
ever purchase from Sears or Kmart again.

Company: Sears
Country: USA

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