Kmart (Sears)
Broken Jewlery and Denied Warranty - Jewelry asales nd repai

I purchased several pieces of Jewelry last year at their gold sale; one 14k large hoop earrings (131.99) two 18k/SS, (multi-gemstone and pearl) rings for my mother (8.99) and one large SS earrings (approximately 78.00). With each piece I was asked to purchased the warranty; which I did. Almost immediately, the clasp on the 14k hoops broke and I noticed that the rings were tarnishing on mom's hands. I purchased them for my mom birthday. I knew that they were costumed jewelry but my mom was recently admitted into a nursing facility. She had lots of expensive pieces that I bought her but she was unable to wear them in the home. She was afraid that either they'd be stolen or lost, so I bought her something inexpensive to make her feel pretty and not feel stripped of bare. I took both rings and earrings back to the store but was told that it was a warranty issue. I called to register the items for warranty but was told that I needed the receipt. I told them that I had the receipt and the warranty number. They still refused to warranty the items! I have been calling the third party warranty company since last year and now the reason for the denial is that the products are 10 months out of warranty! I had the claim escalated up to the Blue Ribbon department. A supervisor by the name of Robert Williams was helping me up until September. I called him after being discharged from the hospital but he wouldn't return my calls. I was told yesterday that he is leaving the company and that I could either accept a $75 gift card or loss. I told them all I wanted was to replace the earrings (SS and 14K), how difficult can that be!!! I was then redirected back to the warranty department to speak with a woman who could barely speak English and was rude. I asked to speak to a supervisor; she places me on an indefinite hold and then he comes on to tell me once again that the items are now 10 months out of warranty. I call back to Blue Ribbon and now I told that the system is down and to call back before 8 Eastern Standard Time. Please!

Company: Kmart (Sears)
Country: USA

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