Shari's Berries Gourmet
Real jerks work here

Bought a dozen chocolate covered strawberries for my mom's birthday. They were pricey — $30, plus shipping was another. $15. Called Mom at 5 pm to see how she liked them and she said she didn't get anything! Called customer service and was told that their window for delivery was "before 8pm per UPS and if I wanted them sooner, I should have spent another $15 to guarantee before noon delivery. They took no responsibility and were not understanding at all. The Rep was pretty rude so I asked to speak to a manager. Rep asked What did I think I was going to accomplish by speaking to her supervisor — I replied, Better service. Didn't happen — her boss was even more rude and argumentative to boot! I told him neither Shari's Berries, nor any of their affiliated companies (like Pro Flowers, Red Envelope) would EVER get my business again since the customer is most definitely mot right!

Company: Shari's Berries Gourmet
Country: USA

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