Geek Squad
Paid $200 for Data Recovery Then Told Data Cannot Be Recovered

I took my laptop in because I was getting a warning that said backup because hard drive 4 was going out. So I first went into the bios to see if I could get it to boot from another drive that I had partitioned. Then I decided that I should just take it to Geek Squad since I did not have the time to dedicate to trying to recover the information. I have a backup drive, but I took it anyway because I had not backed it up for two days and needed the other information. I was told that they could recover the data because he had tested the hard drive and it was still working. I paid 200.00 including the price of another external hard drive because I did not want them messing with my original external drive. Well now they are telling me that the information cannot be recovered and that they will have to send it out and that it is very expensive. I told them that they needed to refund my money because they did not do what they said they were going to do. I will be complaining to the BBB because, if they can keep peoples money they can always said that they can fix something not fix it and then keep your money. What a way to make money.

Company: Geek Squad
Country: USA
State: Texas
City: Fort Worth

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