Expedia.com
Charge even without service

* Itinerary Number: 148615119555

I asked for cancellation of this reservation, almost seconds upon being notified/when the location of the hotel was disclosed, since it was unpublished. The location of the hotel was way out of the distance. Lake HArmony Ramada understood the predicament and had no problems about cancellation. My credit card was charged right away despite expedia being informed and with no services rendered, which I verified from the credit card company. Despite my notifying Expedia of the cancellation, Expedia still send me thefollowing email the next stay, hoping that I would enjoy my stay. Customer service does not listen, they only proceed methodically, but for the real essence of customer service, nil. I tried to negotiate that the 95 dollars just be credited to an alternative hotel that is near the Cuddebackville area since we really need a hotel as starting point to fetch our son who was at camp in the Catskills area, but fell on deaf ears.

Company: Expedia.com
Country: USA

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