Firestone
Consumer Report

On 2/27 i brought my car in to Firestone at 2522 S Academy Blvd, Colorado Springs CO, 80891-2802 I brouhgt my car in to have a coolant leak fixed, they noticed a few other repairs that need to be done which I agreed to have done such as: performed a pressure test, tune up, with spark plugs,
wires, fuel system cleaning, oil change, replaced upper intake
manifold gasket, transmission axel mount and did a coolant flush on
2/27 on my 2002 Pontiac. I really wanted just the coolant
leak fixed but thought since I was there I would get all the
above fixed since I was there. When I picked up the I was told
there was a little engine noise but it would even out after the
oil was warm. I went not even a block the engine died and siezed
and I was told I needed a new engine.
Your Complaint: On 2/27 I brought my car in to be fixed due
to a coolant leak, it wasn't a bad leak, I just did not want to
take a chance with it, adding coolant every month or so. The car
was running fine and no mechanical issue at all, just a coolant
leak. The engine ran smooth and steady. I dropped off the car and
never received a call back. Around 7:00 pm I contacted them and
they said to come pick it up. When I got there service guy stated
there was a small noise in the engine but it should go away when
the engine warms. I paid my bill of 1175.00 dollars and left. I
got no more than 1 block and the car died. I called them and they
sent a tow truck to pick me up. When I got there they said they
would call me in the morning to let me what happened. Two days
past and I heard nothing. I called again and the store manager
stated they had no Mechanic with the skill to work on the car
they were both off and one was on vacation. I believe they waited
to spring the real bad news on me so my debit card would clear.
On 2/29 I called and talked to the store manager and (chris) and
he stated That I never changed my Oil and because the the sticker
and filter was still on the car for 35000 miles which is just not
ture. I am a ex - mechanic and know the importance of changing my
oil as I did on my own. Then the shell bomb hit I was told the
car needed a new engine. I questioned him and he stated he would
send my car to a third party inspector, which I found out they
paid the inspectors, so much for a unbiased and fair inspection.
Long story short the conclusion was " the engine is internally
flawed and will require disassembly to verify the cause of the
irregular knocking noises audioible along with the extent of the
damage" In other words I would have to pay to have this fixed. On
2/29 I called Nationwide Arbitration and Inspections and talked
to a Jessie Blake who informed me that she was willing to refund
half my money and have the car towed to my house. I did receive
587.50 dollars and they did tow my car to my home. Which I
appreciated. The problem is I have a car that ran great with no
issues except a coolant leak sitting in front of my house with a
dead battery that was not dead before and they took my initial
bill with the inspection for what I do not know. I had to buy a
another car which added another unexpected payment which has put a
financial strain on me and my family and for what " terrible work." I
cannot believe the car was running when I brought it in and now
it had to be towed to my home.
As of today 7/3 it sits in front my home with no help from Bridgestone who just never returns my calls or calls my son just to avoid taking repsonsibility.

Company: Firestone
Country: USA
State: Tennessee
City: Nashville
ZIP: 37214-0990
Address: 535 Marriott Drive
Phone: 8008473272
Site: firestonetire.com

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