Firestone Complete Auto Care
Firestone what a waste!

I took my car to Firestone on Albemarle Rd in Charlotte, NC on Sunday 02/05 to have new tires put on and advised them that my coolant kept leaking out of my car and for them to check it. They ended up having to replace the coolant tank saying it was cracked. On Wednesday 02/08, my husband and I were on the way home from breakfast when we started to smell something burning then the car started smoking profusely.

We pulled over on the side of the road to let the car cool down. We sat for about 15 mins and tried starting the car again. It was shaking when you crunk it up like it was going to shut off and the smoking started again. It was coming from deep behind and below the coolant tank on the left hand side.

We were nervous to drive it so we had it towed so another mechanic could look at it. They kept my car for a few hours testing it. Basically, the coolant was still leaking into the engine and getting into cylinder number one causing misfire as well as getting onto the spark plugs. We were told that because of this, we blew a head gasket. We explained that we had been to Firestone a few days earlier and that they didnt see a problem.

We were advised that it could have been prevented if they had performed a thorough inspection of the work they completed before they called us to pick up the car. We had the car towed back home and called Firestone to advise of what we found out. We were told that if our check engine light wasnt on when they had it on Sunday, then they wouldnt know to do a complete check on everything.

We were also told that they dont do head gasket work. The rep Amanda didnt care at all about what happened to us. From my past experiences from getting my car serviced at other repair shops, the techs always double checked and tested their work for any additional issues before releasing my car to me. I am livid because I wasted a lot of money on new tires and coolant issues and now I cannot drive my car. This is my lively hood. I will not be returning to Firestone for ANY business.

By the way, I was giving them another chance, because I took my car to them before and had issues after paying to get something fixed. Now, I will have to figure out how to get money to repair such an expensive issue that could have been prevented if Firestone would have cared enough to inspect their work beforehand. I want my money back to get my car fixed properly or to get another car. Do not go to firestone, they do not care about you or your car! Its all about the $!!!

Company: Firestone Complete Auto Care
Country: USA
State: North Carolina
City: Charlotte
Address: 5925 Albemarle Rd
Phone: 7045318600

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