Home Depot & Chilltrol HVAC Co
Air Conditioning Install Left Third Floor 15 Degrees Hotter

In October I asked the Home Depot store located on Joppa Rd. in Towson, Maryland for an estimate to install a new air conditioning system in a home I had recently purchased and where I had never lived. The neighbors were decent enough to inform me that they had problems cooling their third floor. Home Depot sent a salesman from Chilltrol in Baltimore to my home to do the estimate. I would not find out that this guy was in training until the problems began and other employees of the company told me.

I explained to the salesman what my neighbors had told me, and I said to him, "I do not want this problem. If you cannot guarantee me this, then walk out the door now. Do what you have to do, but I want my system right." At the time the walls were open almost totally due to water leakage. I asked him to install the Mister Slim by Mitsubishi, and he assured me that it was not necessary to bypass the existing duct work, and that my neighbors were having trouble because their systems were old and too small for the area needed to cover.

Since May I have been fighting between Home Depot and Chilltrol to get the problem corrected. Home Depot walked away and left me alone to fight with their contractor, who signed off on a contract that had not been inspected by the City of Baltimore inspection service because the contractor never advised them of the work when it was in progress. The DLLR, the Division of Labor and Licensing in Baltimore, has not sanctioned this company for not adhering to the law of inspection, for it was I who informed the DLLR and Home Depot that the work had not been inspected.

At the same time, the DLLR is the agency that pushed for the legislation that brought into existence the 1/3 payment law, with payment in increments as the work progressed. Chilltrol said that Home Depot was an international company that did not have to respect the 1/3 law, therefore I paid them in full with one payment. The DLLR has not sanctioned them for that either. In Maryland, even if you want to pay in one lump sum, the company is bound by law not to accept it. I discovered that too late, but the merchant knows it and Home Depot knows it!

To add to this, I have no air in my bedrooms on the 3rd floor. When Chilltrol was forced by the city inspector to come out and evaluate the problem, they discovered that there was no air return on the 3rd floor adequate enough to move the hot air. The temperature on that floor was 15 degrees hotter than on the 2nd floor: 75 on the 2nd floor and 90 on the 3rd floor. We are sleeping with friends, and no one has sanctioned this company that took my money. Though my contract reads "to install a new air conditioning system with duct work to accomodate the new equipment," Chilltrol wants to say I paid for a "swap out."

They are thieves and liars because the system we live under permits these companies to be, and Home Depot is the most larcenous among them because they have the money to crush a person like myself. The human being, the contract and basic decency do not count; it is the money, take it from whomever you can. I am a veteran living on a veterans pension, and Home Depot colluded with Chilltrol to come up with the idea that they could correct the problem if I paid another $2000.00 to these liars. I will not, and if it has to go to court, so be it, but I will not give them another cent.

Some may ask why I paid up front. I paid because I believed that Home Depot was there to serve its customers and not to throw them into the hands of charlatans, and I thought that contracts were to be respected since they carry the Home Depot symbol on the corner of each page. I also thought the agencies that work for the taxpayer were there to protect the taxpayer and enforce the law. DLLR evidently has no power to sanction this company for hiding this shoddy work from the city inspectors or to make it respect the payment laws on the books.

Company: Home Depot & Chilltrol HVAC Co
Country: USA
State: Georgia
City: Atlanta
ZIP: 30339
Address: 2455 Paces Ferry Road
Phone: 7704338211
Site: homedepot.com

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