Hewlett-Packard
Consumer Report

Hewlett-Packard sold me a HP Pavilion dv7 lap top with a two year warrenty. At first I was glad I had when my screen cracked.in the process they removed my hard drive for protection. After I got it back, I opened the back and found out that the repair department only used one screw to fasten my hard drive. When I took it all the way to Critical Issues. They said by openning my back I had voided my two year warrenty by uncovering their slopping care of my computer. I could get three screws and put them in myself but I have to buy them from HP. Doesn't HP have a QA checkon repart work? What other short cuts do they take?

Company: Hewlett-Packard
Country: USA
State: California
City: Palo Alto
ZIP: 94304
Address: 3000 Hanover St., MS1247
Phone: 8005247638
Site: hp.com

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