AT&T
Go Phone data roaming charges of $231 after crossing the border

AT&T Go Phone advised me on 9 June that I could no longer purchase a data plan or obtain data usage on a pay as I go basis. What they did not tell me was that data roaming charges would automatically apply once I crossed the border into Canada. If I could not access the internet in Buffalo on a pay as I go basis, why would I have data roaming in Canada? I was advised by AT&T in Buffalo, NY that the only way I could access the internet was via wireless, which I did briefly from my apt in Toronto, Canada, where I have wireless in my apt.

What a rude surprise to discover that all $231 and change had been stolen from my account by AT&T!!! After an hour on the phone with AT&T GoPhone customer service, instead of refunding the full $231.00 and change they took from my account, they offered to return half. Then after not putting in the $115 and change as they said, I called them back. Then they advised me that they could only return $100.

This behaviour by AT&T is dishonest, misleading and unethical. They should have told me at their *611 number that even though I couldn't obtain pay per use data service, that upon my return to Canada I'd be charged data roaming. How could I have data roaming if I didn't have data pay per use and couldn't purchase a plan? AT&T should refund my full amount and apologise for their business practices.

I have been an AT&T customer since 2007.

Any assistance you can give me would be very much appreciated.

Thank you so much in advance for your assistance.

Company: AT&T
Country: USA
State: Texas
City: Dallas
ZIP: 75202
Address: 208 South Akard Street
Phone: 2108214105
Site: att.com

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