Verizon
Bait and Switch by Scam

Purchased a prepaid phone box based on advertising of cards that are good for 6 months. Withing 5 months they changed policies and the cards are good for 2 months.

Tried to get them to buy the phone back as I could not use it with other providers and they laughed and told me to look at my contract. I decided to keep it and buy a $20 card every two months.

I added $20 to my account using their automated system and my card on file only to find out the $20 card is only good for one month-now you have to buy a $ 30 to be good for two months.

Called their "customer service" number three times to get the charge changed to $30. It was a complete waist of my time-they are unwilling to charge another $10 to my card or credit 20 and charge $30.

I don't know how they stay in business-need more competition.

Company: Verizon
Country: USA
State: Nationwide

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