Dell
Wrong software license supplied and account manager unresponsive

Absolute shocker when it comes to support and solving simple problems with Dell. Being a large organisation who at the minimums spends $200k annually on hardware deals with Dell, one would expect to be assigned a dedicated account manager for our company account. Well we got a an account manager assigned however he turned out to be an absolute prick when dealt with. We purchased software license via Dell, they did invoiced us full value however supplied a substandard version of license (not what we purchase). We tried to getting in touch with Dell a number of times except the account manager is MIA, and his manager does not know how to hit reply on an email to give us an Eta or something. This issues has been open for almost 4 months.

We are know re-evaluating our position with Dell and may move to other vendors.

Company: Dell
Country: USA

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