Kraft foods
Chips Ahoy - Chewy Gooey Cookies - Blah! - Customer service

I was so excited to try the new Chips Ahoy! Chewy Gooey cookies... Anxiously awaited their arrival for a few weeks, and upon purchasing them, I was very disappointed with the results. The picture on the outside of the red package reveals a cookie oozing with chocolate fudge - my first bite was anything but this. The cookie was soft - but that is where the excitement ended - the "gooey" portion of the cookie (in the middle) wasn't soft, rather, it felt as if the fudge was melted, then hardened again. I was shocked. Each cookie was exactly the same - not gooey, but tough chocolate inside the cookie itself. I even tried to microwave the cookie to see if the "gooey" part would come true, and it still wasn't as the picture on the package looked. False advertising and a very anticipated product gone by the wayside. These cookies are not "gooey" and they are not at all what the picture on the outside of the package describes. Don't be fooled like I was...

Company: Kraft foods
Country: USA

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