Amazon.com
Unordered Book Order Canceled With No Response From Support

I have tried numerous times but amazon.com refuses to respond. See below exchange of emails

I received and replied to the following email and thus far have received no response. Can you please please clarify?
Thanks

(response to below email)
This has me terribly confused and concerned - I did NOT repeat NOT place the order for the book "Incubating" - can you please tell me how this occurred? My e-mail - to what charge card was it applied? Please advised immediately.

Dear Customer,

Your order has been successfully canceled. For your reference, here's a summary of your order:

You just canceled order 197-1252-112 placed on May 7.

Status: CANCELED

1 "Incubating"; Deluxe Edition
By: Tracey O'Sullivan

Sold by: Amazon.com LLC

Thank you for visiting Amazon.com!

Amazon.com
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Company: Amazon.com
Country: USA
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City: Seattle
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Address: 410 Terry Ave N
Phone: 2062661000, 2062664064, 8662161072
Site: amazon.com

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