Hewlett-Packard (HP)
LaserJet Paper Feed Failure 15 Days After Warranty Ended

I started a small business about one year ago and purchased several HP products, 2 desktops, 1 laptop and an HP LaserJet 1536 dnfMFP, SN # CNB9B7VBSH. About two weeks ago, our Laserjet started having problems with the paperfeed on top that would occasionally stop and not feed multiple pages to be copied. I called customer support and the answer I received was that I had to replace the entire unit but I would be given a $50 discount, (my printer was 15 days out of warranty, we are a low volume business about 50 pages/day. I feel it is totally unacceptable to have to spend another $300 for a printer that is one year old. PS the support person told me the printer should last five years! There was not even an offer to pro-rate the price of a new printer. I was very polite and courteous to the representative and expressed my concern and asked to speak to her supervisor. She said she would have her superior return my call—thanks was two weeks ago and NO call! Good Customer service???

Company: Hewlett-Packard (HP)
Country: USA

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