Sallie Mae
Poor Treatment and Conflicting Answers About In-School Deferment

Today I cried! That's how mad and aggravated I was. I've been calling for about 2 months to ask if I can put an in-school deferment on my account, since I'm back in school. The first person I talked to (who had an accent) told me that the deferment was in process, and that it would take about 2 weeks. 3 weeks later I called and the lady (who spoke perfect English) gave me the nastiest attitude and told me that the man had lied to me, and that I couldn't get an in-school deferment because I had a career training loan. Yet all of my paper work at home says student loan. I called again a few days later to get another perfectly good English speaking person who again had nothing but an attitude. So I asked her if she could please send me a copy of my terms so that I could go through them. I get the copy today and it's a horrible copy. All of the words are distorted, it is just a terrible copy. So I call again I request another one that I can actually read. The lady was very nice and actually had a very strong accent and I could barely understand her. She actually told me I could put an in-school deferment on it, but I would still have to pay a very small monthly fee (which I am more than happy to do), and that maybe the last girls I talked to (they acted like little girls) misunderstood me and thought that I wanted to suspend the payments completely. Maybe you should stop giving these jobs to disrespectful young women who have no type of experience.

Company: Sallie Mae
Country: USA

  <     >