American Education Services
Deferment Policies Never Explained Before Payments Required

I got AES through Student Loan Express. When I signed the papers, I was advised that my lender would send me the right information about the policy I have with the company. I received one, but it was just a brief summary of what kinds of loans and deferments there are. I was never advised or told how their policies worked.

When I applied for deferment because I could not find a job, I was told I had one year for this deferment. Six months later the company contacted me to let me know that my account was becoming active. Now they are telling me that, based on the lender, I have to pay 3 months straight before I can reapply for a deferment of only 3 months, and then I have to make 3 months of payments in order to apply again for a deferment. I was told I still have 18 months left for a deferment, but I cannot get it until I start making payments on my account.

I explained to them that they never advised me of their policies, and that I received no paperwork for it when I requested it from them directly. I find this company very, very shady when it comes to the consumer and the lender. If I had been notified of their procedures, I would have considered looking around for other lenders!

Company: American Education Services
Country: USA

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