Juveneu
Consumer Report

I agreed to a free sample for $1.99. I received a bottle approx. 10 days later. Less than 30 days later my acct. Was charged $89.66. I called to cancel and told them I'd send the bottle back immediately when it arrived, which I did. It took until January 13 rto get my money back. On 11/21 I was charged again. I called, gave them my cancellation code and was told they would not refund my money since I hadn't returned the product. I hadn't even received another bottle! I called several times bwetween Jan. 13 when I was refunded the initial order amount, after bank intervention, and March 7. Lo and behold, a few days later the package arrives, I send it back marked DO NOT WANT - DID NOT ORDER. Continued calling and was told I was no longer entitled to 2nd refund.By the way, it takes 10 tries to get through to one representative. I'm trying to file a complaint with the BBB, it's been hard because they are in U.K.

Company: Juveneu
Country: USA
Phone: 18668811138
Site: juveneu.com

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