Directv
Bounced Between 13 Agents While Cancelling a Pending Order

I called to inquire about internet service. Was told I would have to get TV service in order to benefit from the internet. I said ok. My info was processed but before I got confirmation my phone battery died. I called back to continue the process but was told by some stupid Samantha that there is no internet in my area but "you can have TV" I said cancel the darn thing because I only agreed to TV so I could get internet. Guess what??? Two hours into the cancellation process and I was bounced from one person to another 13 times!!! I requested three times to speak to a supervisor but they were all busy (obviously) but was promised that the next person will help. 13 TIMES!!!

I am not even a customer yet!!! My order was pending and I went through hell to cancel the pending order. The whole time I was thinking "How did they get their #1 title? Did they bribe somebody?" So my order was finally canceled by #13 but I just got a confirmation e-mail in my inbox to confirm service! DIRECTV: You can bet your entire assets and then turn around and borrow money against those assets and bet that money too, that I will never become ONE OF YOUR CUSTOMERS-EVER!!! Ever!!! Ever!!!

Company: Directv
Country: USA

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