Bank of America
Keep the Change Match Never Paid After Account Anniversary

I have had accounts with Bank of America since when applying in 2009 I signed up for the companies now discontinued "keep the change" act. By rounding up your purchases they keep that change & match up to 100% but only for the first 3 months, and then some 3% for the rest. How generous.

I never had my keep the change matched on the one year anniversary of starting my account, and became curious. They were unable to help me in store & I luckily had to call into the notoriously helpful automated customer service. After 20 minutes of pressing buttons to located the correct department & 10 minutes of holding I got to speak to Linda the very unpleasant BofA employee who felt it was totally okay to attempt to continuously point out it had been over 2 years since I was supposed to be reimbursed. Thank you Linda, I was unaware money you promised people went bad. After that I was on hold for 8 minutes to find out that due to the fact " it was so long ago" which she made very clear it would take 7-10 days to hear back of if I was ever reimbursed.

So thank you Linda and BofA for the run around & free sass. I assure you that you can owe me money from 10 years ago & I will still want it. Regardless of your attempts at making me think money and your word expire. I will still be pursuing the matched amount or At least the amount I paid on those purchases to be paid back & then I will happily close my account.

Company: Bank of America
Country: USA

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