Bank of America
Online Download Hid Posted Transactions Causing Overdraft Fees
- 05-24-2011
- 9
On May 2 11:59pm I had downloaded my account from BofA for my Microsoft Money program and received a message "The time period you have requested to download has no posted transactions “on top of the page. At 2:00am on the 3rd of May I received the same message. On the morning of May 3rd at 9:00am I logged in to my account to see if my paycheck has arrived, there was a post of a bank check I wrote from a few days back posted marked the 2nd that was not there at 2am, then all the debit card purchases I made prior when the money was there had been posted afterwards, making my account that much more in the red. I called BofA concerning the post and the fees that have occur on my account.
The rep told me that I would not see the posts and would not have access to that info at the time I requested the download. I asked her, " You mean on 5/2 at 11:59pm PT, the page I'm downloading is marked 5/3, all posts on the 2nd is incomplete?! She replied yes. Then I asked her what about at 2am on 5/3? She gave me the same answer. I find this utterly profound. For the last 4yrs I would try to balance my money program to match the account from Bofa, constantly searching for errors with the final solution is to apply the adjustment. Then later find the error was Bofa. Plus the image of the back of the checks they posts is hard to read. I phoned BofA concerned of an ATM deposit still pending when transactions posted was dated later and was told the ATM I used for the deposit are not credited to my account for 2-3days, even when I can see the deposit pending posts online on my home computer, minutes after the transaction.
My Chase account doesn't have this problem. Bofa seems to change the account posting procedures to their preference. Next to the spending of gas, BofA fees ranks 2nd. I have reports from 2011. Plus I have several backups of prior years that I had to abandon from the program due to the errors.
Company: Bank of America
Country: USA
State: California