Orbitz
WON'T REFUND - Orbitz/Access America travel Insuranc

In addition to my other comments about having to cancel my flite due to a 2 day migraine, but feeling better the same day, and not being able to get in touch with acess america, travel insurance, getting nowhere with ORBITZ, I hadn't heard from them until today. The 4th day! My vaca is over;
... I FINALLY just received an email. 2 actually, one was from a "sara" that used capital letters which we ALL know, lol. You do not ever use capital letters when emailing a customer! She was yelling at me. Then she tells me I have to have a Dr fill out a form for the reason I had to cancel my flight. Then I'd have to wait 5-7 business days! Well, my vacation is over... I have explained to them 4 times I didn't have to go to the Dr., then she wanted all my receipts, proof, of payment, flight info. Etc. Everything was in the email I have sent to them all these times. I'm taking this to the Attorney general's office nNow!

Company: Orbitz
Country: USA

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