Orbitz.com, ACCESS AMERICA
Orbitz Doesn't Stand Behind Their Insurance

I had to xl my flight which was very important besides the sentiment behind it, due to a 2 day migraine on the same day I was suppose to take off. On the very same day, in the PM, I felt better and wanted to rebook for the next day. They said I could use the ticket if booked before May. I have reached out to them for 4 days now with no response whatsoever! Now my vacation is almost over and I do not get another until next year!

I demand a refund of all money exchanged with these companies! I am also going to the BBB and putting in a complaint! I demand a credit on my cc immediatley!

I planned my vacation to Ohio. It would've been my Mother and Father's 60th wedding anniversary;sadly my Father passed in November. Also my sister was there visiting from memohis who I never see. I had a 2 day migraine and had to xl my flight with orbitz yet had purchased travel insurance through Access America. The same PM of the day I was to leave originally, I started feeling better. It has been 4 days now and I have not heard a word from anybody to get my flight rebooked! Not a word! I wanted to rebook it the very same day I canceled. Orbitz customer service didn't helpt at all;advised me to get in touch with Access America! I cannot! They will not respond! Now it is too late for my trip andI am reporting both companies to BBB. Unless they agree to give me a refund. The agreement was I was able to rebook before May.. Hellloooo? I spent $453... They want something from a Dr according to the site... Which I didn't need to go to;I've had migraines my whole life! This has been a disheartened time and I have spend everyday in bed crying. I will NEVER do business with ORBITZ! Here I come BBB.

I just received 2 different emails, one from a csr named "Sara", who used CAPITAL LETTERS, stating she needed all my Dr infor, (which I have told them, I didn't have to go to the Dr, have had migraines my whole life, and wanted proof of purchase, flight etc. I sent them all of that twice!!! Now my vacation is a few days short of being over and they're telling me after I submit a Drs document, which I'll never have and the infor for thr rest which they already have. That it'd be 5-7 days to consider my claim! These people have completely ruined an extremely important family week, it will never return. I wanted to book a flight again as I let them know within 15ish hours of canceling it! I want all of my money refunded an I will let everyone know about Orbitz and their bad customer service and insurance.

Company: Orbitz.com, ACCESS AMERICA
Country: USA

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