Best Buy
Consumer Report

Beware when you buy ANYTHING at Best Buy. They are now using a company (The Retail Equation) that can deny to return a product even though you are still entitled under Best Buy's return policy.

I tried to return something and being a Silver member I have 45 days to return it and I only had the item for about 2 weeks. They refused my return and after speaking with the store manager was told that this is something new they are doing per Best Buy corporate offices and no manager at any stores can overide this. Many returns are being denied and you are stuck with the item no matter what.

Being this the case I see me not buying anything else at Best Buy since most likely will not return it based on this new system they are using.

I have found out from other people that their returns have even being denied even on defective products.

Also does not matters if you never opened the product or used it.

Company: Best Buy
Country: USA

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